1. Introduction
1.1 These terms and conditions shall govern your use of our website, with specific reference to replacement of goods purchased from Gemsstar Jewelers (www.gemsstar.com).
1.2 By using our website, you accept these replacement terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
1.5 Gemsstar Jewelers (www.gemsstar.com) retains the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.
2. Replacement
2.1 In case you are unhappy with the quality of the goods shipped, or the goods don't fit you properly, you can return the good to us (meeting the terms and conditions given in 2.1 and 2.2). You must intimate us regarding the good/s you would like to return within 7 days of receiving delivery of your order(s). If all return criteria are met, we will issue a product (of the same value as item/s returned after deducting shipping / courier charges). The right to accept or refuse returned order/s lies at the sole discretion of Gemsstar Jewelers (www.gemsstar.com) and its representatives. Exchanges for cash / cheque / currency / bank transfer / any other monetary form will NOT be entertained under ANY circumstance. To complete your return, we require a receipt or proof of purchase.
2.2 All products returned (as intimated to us) should be unused and couriered back to us in original condition with all the packaging, tags, clips, hangers, and promotional material intact (as applicable to the product returned) within a period of 14 days from the date you receive delivery of your order(s). In case you should wish to return your order(s), kindly intimate us by calling +91-22-2646-9109 or writing to us at gemsstar37@gmail.com . Thereafter, we will send you an e-mail explaining the return procedure and the address where the returned order(s) should be shipped. All courier charges applicable on shipment of good/s to be returned must be borne by the customer. No reimbursement will be made in any other circumstance. Please note: Good/s returned are approved / disapproved for exchange only after thorough quality checks of the item/s have been undertaken. The right to accept or refuse returned order/s lies at the sole discretion of Gemsstar Jewelers (www.gemsstar.com) and its representatives. In case the return criteria are not met, the product will be re-shipped to the customer’s delivery address at the sole expense of the customer. Any and all exchanges depend on availability of stocks at the time of return.
2.3 In order to initiate the product replacement procedure, we must receive the products at our registered operating address (meeting the terms and conditions given in 2.2). In case you should wish to return your order(s), kindly intimate us by calling +91-22-2646-9109 or writing to us at gemsstar37@gmail.com . Thereafter, we will send you an e-mail explaining the return procedure and the address where the returned order(s) should be shipped. The defective good/s or part of the good/s will be recalled and a replacement will be shipped to you at the earliest possible time. In case replacement is not in stock or otherwise not possible, for reasons mentioned in our Return Policy in Section 3, then the said Return Policy will come into effect.
2.4 If you wish to get goods that have been shipped to you replaced, please intimate our representatives via telephone (within 7 days of the date of delivery) by calling us on +91-22-2646-9109 or writing to us at gemsstar37@gmail.com . All courier charges applicable on shipment of good/s to be returned must be borne by the customer.
