FAQs

We are located in Mumbai - the diamond distribution capital of the world.

Yes, we have a retail store in Mumbai. You are most welcome to visit us. Kindly contact us on +91 9820154505 to book an appointment. Our store address is : 1102, 11th floor, Maker Chambers V, Nariman Point, Mumbai – 400 021. To see where we are on the map, click here.

All our jewelry is designed and manufactured in India; except for a few pieces and components like findings, which are imported.

No, at the moment we haven't yet come out with a product catalogue. However, you can view our numerous products online at www.gemsstar.com or write to us at gemsstar37@gmail.com with your requirements and we'll email you some pictures of the products that aren't yet listed on our website.

Gemsstar Jewelers specializes in gemstone jewelry design and manufacture, and also offers regular jeweler offerings that include gold, silver, platinum and diamond jewelry.

Operating out of Mumbai, India, we have the unique advantage of sourcing high-quality gemstones and diamonds at the most affordable prices; without any compromise on quality.

What makes us different from regular e-retailers is that in combination with an online store, we also run an on-ground retail outlet where you can visit to take a look at our quality products before you purchase a piece / in bulk online. We offer you an exquisite range of fine jewelry designs and a unique and hassle-free online shopping experience that you're sure to enjoy.

Yes, we accept orders for custom designed jewelry. Kindly write to us at gemsstar37@gmail.com with your thoughts and ideas, and our team will assist you in how to proceed further with placing an order and making payments. You will also have an option to customize the gold karatage, the diamond color-clarity combination, and select the gemstone of your choice.

No, but chains can be ordered separately via email. If you wish to add a chain to your order, prior to it being shipped, kindly write to us on gemsstar37@gmail.com.

We have mentioned the standard USA ring sizes. In each of our ring product pages, we have given you an option to view or download our Size Guide. This PDF document will assist you in finding out your accurate ring size. You can also use this Wikipedia Reference (http://en.wikipedia.org/wiki/Ring_size) to help understand your ring size. To help understand your bangle size, kindly contact our Customer Service Team on gemsstar37@gmail.com and we will be happy to assist you.

In each of our ring product pages, we have given you an option to view or download our Size Guide. This PDF document will assist you in finding out your accurate ring size. You can also use this Wikipedia Reference (http://en.wikipedia.org/wiki/Ring_size) to help understand your ring size.

Yes, we accept orders for custom made jewelry. Kindly write to us at gemsstar37@gmail.com with your thoughts and ideas, and our team will assist you in how to proceed further with placing an order and making payments.

In case your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping within India. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 15 days of delivery date. Currently, this service is available for orders within India only. For international orders, you can take the ring to your local jewelry store for resizing. However, the cost of resizing the ring delivered outside India must be solely borne by the customer.

We request you to use the dropdown menu under the Boutique tab in our top navigation bar to browse by category or type of piece. We also have very powerful text search which you can use if you wish to view pieces by gemstone. Kindly click on 'Search' in the top right corner of our site and type the name of the gemstone to view various products that feature that gemsstone. You can search for products according to gemstone, style, and metal this way as well.

Gemsstar Jewelers uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).

Yes, our products are offered with no overheads such as rent and inventory costs; a benefit we willingly and happily pass on to our customers. This enables to offer highly competitive pricing when compared with general jewelry retailers.

No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads such as rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

In case of international orders, we do not currently accept any returns or exchanges on the product(s). Kindly contact our Customer Service Team on +91 9820154505 for more information regarding our money back policy / returns / refunds.

Yes, we deliver in India. For details on shipping costs for domestic orders, kindly go through our detailed Pricing Policy and Shipping Policy.

Gemsstar Jewelers has recently launched international delivery as a facility. Currently, we ship to the USA, UK, Australia and Canada. For details on shipping costs for international orders, kindly go through our detailed Pricing Policy and Shipping Policy.

Gemsstar Jewelers offers free shipping on all orders above Rs. 10,000/- total invoice value for delivery in India. For details on shipping costs for international orders, kindly go through our detailed Pricing Policy and Shipping Policy.

We process domestic deliveries only through reputed insured couriers such as Bluedart. Kindly confirm that we deliver to your Pin Code before placing your order. If there is no courier service available in your area, we do apologize for the inconvenience caused. For details on shipping costs for international orders, kindly go through our detailed Pricing Policy and Shipping Policy.

Most of our products are 'made to order'. It takes us 5 to 15 business days for deliveries within India and 7 to 21 business days for deliveries outside of India; to safely deliver finished jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. For orders within India, delivery depends on the availability of the product/gemsstones selected as well as the shipping address provided by you. For details on shipping costs for international orders, kindly go through our detailed Pricing Policy and Shipping Policy. Please note: Business days mentioned above do not include Sundays and festive holidays.

Your jewelry is shipped in durable packing that ensures that the contents remain intact. Your order is fully insured till it reaches your doorstep, and we only work with reputed and established courier services such as Bluedart for orders within India and Registered Mail/Speed Post for international orders. Once a package has been accepted, Gemsstar Jewelers does entertain returns or disputes claims in certain exceptional cases; else, the customer will need to take up the dispute (if any) with the courier and insurance companies.

For domestic delivery packages that have been tampered with and returned to us, we will be able to process and re-ship your order only once the original consignment is returned to us and the physical product reaches our outlet.

For local orders, your jewelry will be shipped in exclusive gift boxes. For international orders, your jewelry will be shipped in pouches that hold your carefully packed jewelry within it. This is done to ease the shipping process and protect the jewelry from possible damage.

You CANNOT change your shipping address once an order has been placed.

Should your address change post dispatch of order and prior to reaching you, you are requested to intimate us regarding the same via email – gemsstar37@gmail.com. For domestic delivery packages that have been returned to us due to incorrect address, we will be able to process and re-ship your order only once the original consignment is returned to us and the physical product reaches our outlet. In this case, a new order will need to be placed by the user. For international delivery packages that have been returned to us due to incorrect address, we will be UNABLE to re-ship your order unless a new order is placed, keeping in mind that the original consignment has been returned to us and the physical product has reached our outlet.

No, currently there are no restrictions on international shipping. However, this may change if there are any policy changes. We request you to kindly read our Pricing Policy and Shipping Policy carefully prior to placing any orders on our website.

Shipping charges may vary from product to product, depending upon the respective country to which it is being delivered. When you visit our 'View Cart' page you will be able to enter your delivery location and calculate the Shipping Cost that is applicable on your order prior to final checkout and payment.